Building an Exceptional Customer Service Referral Business (CRS 210)


  • Chandra Hall, ABR, CRS, GRI, SRS, GREEN

Member Price


Non-Member Price



Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

Course Content:

  • Learn to save time AND money working with past clients
  • Meeting the expectations of the “new consumer”
  • Dialogues and strategies for building a referral database
  • Delivery systems to generate a successful referral business

CE Credit: 

AK (12 Hrs.), AR (6 Hrs.), CO (8), DC (16 Hrs.), DE (6 hr. Module 6 & 7), GA (12 Hrs.), IA (16), ID (Accepted for 15 hrs.), KS (9), KY (3 Hrs.), MI (16 Hrs.), MS (16 Hrs.), MT (12), NJ (12 Hrs.), NM (10 Hrs.), NV (3 Hrs.), OH (12.5), OK (16 Hrs.), OR (15 Hrs.), SD (16), TN (14 Hrs.), UT (16 Hrs.), VA (8 Hrs CE & 2 Hrs PLE), WA (16 Hrs.), WI (6), WY (16 Hrs.)

Lunch included. 

WCAR Members:  Click here to register for course

Non-Members:  Click here to register for course

Sponsored By:
Churchill Mortgage
Acopia Home Loans